FAQ

Here are the answers to some common questions.

Care instructions

To remove patina from copper, soak in a mixture of pure lemon juice and salt (or white vinegar if there are no soft gemstones, shells, or pearls) for 5-10 seconds.
After removing the item from the mixture, lather with gentle soap and water, and scrub gently with an old toothbrush. Rinse thoroughly. Pat dry with a towel. You can also use a dry polishing cloth.

Please do not sleep, exercise, or shower in your jewelry. Keep it away from lotions, oils, and cleaning products.
Keep it in a safe place like a jewelry box when not wearing. Do not throw it in a drawer or purse, as that can cause jewelry to break, bend, or become tangled.
Gemstones can break or crack with force. Jewelry can be fragile. Please treat it with care.

I have a metal allergy, can I wear your jewelry?

Most likely, the answer is yes. A lot of people (including myself) who have metal allergies are allergic to nickel, a very common metal in fashion jewelry.

I source only naturally nickel free metals, like pure copper, Brass, and 925 sterling silver. All our metals are sourced from the US from reputable sources, so we know we can trust the quality and trace the origin.

Gift Wrapping

All Items come shipped in Kraft gift boxes with a care card specific to that item. Please let us know if it is a gift, we would be happy to include a personalized gift note.

Returns

If you receive an item that you are not 100% happy with, please email me as soon as possible. I offer full refunds of the original payment method, buyer is responsible for all shipping costs. Please note personalized and custom orders do not qualify for a refund.

Shipping

I ship items within 1-3 business days of receiving an order. Often I am able to ship on the same day.

Custom and Personalized Orders

I love to do custom orders! Please send me an email with your ideas, I am often available to respond on the same business day. I will try my best, but I may not be able to accommodate all custom orders. Turnaround time is typically a week, but may be longer during high volume times like holidays. Please note that there are no returns on custom and personalized orders.

Wrist Measurements and Sizing details
How to measure your bracelet size: Wrap a soft measuring tape or ribbon snugly (but not too tightly) around your wrist, just below your wrist bone. Mark the length, (cutting and/or measuring the ribbon with a ruler) and add 1 to 1.5 inches. This is your bracelet size.

*note that cuff bracelets are one size fits most. They are made with a 6 inch piece of copper and it will fit anywhere from a 6 to 7 inch wrist. If you need a different size, please send me an email and I will be happy to make it to your specifications.

I'm local, can I pick it up?

You sure can! Send me a message before you place your order. We can set a meeting place and I will give you a code to bypass shipping.

Please email me at Lizzy@simplewealthart.com if you have any further questions.